IET Support

Contacting IET Support

Telephone and e-mail support is available to all users of IET software.

Queries and Issues should generally be sent by using the Raise an Issue option or via e-mail to:

You can also contact us by any other means detailed on the Contact page.

IET News

Visit the News page for the latest information.

Visit the spotlIET page to download the current and previous issues of the IET newsletter.

Visit the IET Gen Development Blog page for posts on various topics.

Email Distribution Lists

If you want to subscribe to the IET customer distribution list, please send an e-mail to customers-subscribe@iet.co.uk. Regular support e-mails and urgent bulletins are sent to members of this list.

There are separate distribution lists for specific products:

Rapide: rapide-subscribe@iet.co.uk

genIE: genIE-subscribe@iet.co.uk

xTrace: xtrace-subscribe@iet.co.uk

Known Software Problems

Visit the Known Software Problems page to see a list of known problems in the software that have arisen since the latest service packs were released.

Holidays

The office will be closed on UK Bank Holidays.

Product Retirement Dates

The following GuardIEn releases have been / will be retired on the dates shown in the table below. The table also shows the highest level of Gen supported by each release. Note that earlier releases are also supported, so for example, GuardIEn 8.6 will support Gen 6.5, 7.0, 7.5, 7.6, 8.0 and 8.5.

IET will endeavour to answer questions on the retired releases and resolve problems but no new fixes will be provided after the retirement date. To ensure that you are on a supported release and also to ensure maximum compatibility with the current releases of CA Gen, IET strongly recommend an upgrade to the current release.

Release Highest Gen Release Supported Launch Date Retirement Date
8.0 Gen 8.0 7 May 2010 31 Mar 2014
8.1 Gen 8.0 8 Jul 2011 31 Mar 2015
8.5 Gen 8.5 31 May 2013 N/A
8.6 Gen 8.6 11 Mar 2015 N/A