Contacting IET Support
Telephone and e-mail support is available to all users of IET software.
Queries and Issues should generally be sent by using the Raise an Issue option or via e-mail to:
You can also contact us by any other means detailed on the Contact page.
Visit the News page for the latest information.
Known Software Problems
Visit the Known Software Problems page to see a list of known problems in the software that have arisen since the latest service packs were released.
The office will be closed on UK Bank Holidays.
Email Distribution Lists
Product Retirement Dates
The following GuardIEn releases have been / will be retired on the dates shown in the table below. The table also shows the highest level of Gen supported by each release. Note that earlier releases are also supported, so for example, GuardIEn 8.7 will also support Gen 6.5, 7.0, 7.5, 7.6, 8.0 and 8.5.
IET will endeavour to answer questions on the retired releases and resolve problems but no new fixes will be provided after the retirement date. To ensure that you are on a supported release and also to ensure maximum compatibility with the current releases of CA Gen, IET strongly recommend an upgrade to the current release.
|Release||Highest Gen Release Supported||Launch Date||Retirement Date|
|8.0||Gen 8.0||7 May 2010||31 Mar 2014|
|8.1||Gen 8.0||8 Jul 2011||31 Mar 2015|
|8.5||Gen 8.5||31 May 2013||31 May 2019|
|8.6||Gen 8.6||11 Mar 2015||N/A|
|8.7||Gen 8.6||17 May 2018||N/A|